Bespoke AI consultancy

Put AI to work where your business needs it most.

For business owners, advisers and consultants. We work with you to make AI useful across your business, from your own recurring work to the processes your team relies on. We build around your real work, so you understand the setup and can keep adapting it.

Book a 30-minute call

What this means in practice

  • A setup that knows your business

    The right context about you and your business, including how you work. It isn't tied to one AI tool, so you can adapt it as the tools change.

  • Clear boundaries

    What AI should and shouldn't touch. More confidence about client data and privacy, including how to be transparent about using AI.

  • Repeatable ways of working

    Built around your real work, with reusable prompts and instructions you can adapt yourself. Less recurring work landing back on you, without losing your judgement or voice.

  • What's worth doing next

    A clearer view of where AI is worth using in your work or business, and where it isn't.

Is this you?

You sell your expertise

Your judgement and your voice are what clients pay for.

AI gives you polished but generic output, and you keep correcting it.

You've got lots of prompts but no reliable way of working, so the work still lands back on you.

And with client work involved, you're careful about privacy and your professional judgement.

You want AI to work properly in your business

There may be employees, suppliers, processes, work that comes round every week or month.

You're not sure which parts of the business are worth using AI for.

You want sensible boundaries around data and where AI should be used.

And you want a setup that you, and anyone who works with you, can understand and adapt.

How we work

  1. Foundations first

    What AI should and shouldn't touch, what it needs to know about your business, how you write and work, and where your judgement stays.

  2. Then your real work

    We build on live work from your business rather than generic demonstrations.

  3. You test it between sessions

    On real work. Then we refine it based on what happens in practice.

  4. You keep it

    Repeatable ways of working you can keep using and refining.

We help you build a setup you understand and can adapt as your work and the tools change.

How we can work together

It's bespoke. We start with the problem, so there's no fixed package.

We might focus on your own day-to-day work, or on recurring work and processes across the business.

If you'd rather have a set structure and a group, The Admin Handover is our six-week live programme.

I'm Charley

Charley Southon at her laptop, notebook and mug on the table in front of her

I've spent more than 20 years working in technology, and the technology itself was never what I loved most. What I've always enjoyed is taking something complicated, making sense of it, and solving the problem underneath it.

I co-founded rascal Systems, a tech and data business serving the UK's biggest grocers, and spent over 20 years as its Tech Director. I grew it to 53 people, built a 40-strong tech team, and I still sit on the Board. A lot of my job was solving complicated problems, communicating clearly and helping people work out what actually mattered.

When I started CSITEX, AI only became useful once I'd given it the right context about my business, decided what it should and shouldn't touch, and built ways of working I could repeat. That's what I build with clients now: something shaped around how their business works, its boundaries, how it should sound, and the work that's actually worth handing over.

“Informative, easy to understand, outcome focussed.”

Andy King, Out of the Ordinary

Questions

How much does it cost?

It depends on what you need. We'll talk through what's involved and give you a quote.

Is it safe to put client or business information into AI?

We start here. We go through the settings that affect how your information is handled, and you decide what goes in. It's practical guidance rather than legal advice.

Will you build it for me?

No. We build it together on your real work, so you can keep using and adapting it afterwards.

Do I need to be technical?

No. I've spent more than 20 years in technology and I'm not the technical one either. If you can attach a file to an email, you can do this.

Book a 30-minute call

Tell me what you're trying to do with AI and what's not working, and we'll talk through how to make it properly useful in your business.

Book a 30-minute call